Posts Tagged ‘New Balance’

A tale of two service delivery models
Wednesday, May 10, 2017

A tale of two service delivery models

I confess: I hate to shop. I mean, really, really hate to shop. If I can order something online, I am very happy (I’m sure I get a little hit of dopamine whenever I type smile.amazon.com—if you don’t already know, adding the “smile” gets a donation sent to the American Red Cross).

So, you can imagine my delight when I learned that you can buy a mattress (of all things!) without having to go to a store. I don’t know about you, but I find mattress buying overwhelming. So many choices, so many dollars, so many salespeople and, really, what can you possibly learn by lying down on a mattress in the middle of the store for 60 seconds?

The mattress in question was from Helixsleep.com. It had been written up in a favorable Wall Street Journal article last year, had good reviews online and, best of all, I could order a mattress without leaving my desk and even customize its features.

It took roughly a week for my customized mattress to arrive—I’m sure the UPS man appreciated my online shopping that day (sorry!)—and voila! I have a mattress. I’m pleased as punch at the whole experience and if Helix could just address the old mattress in a landfill issue (another sorry!) it would be perfect.

Here is said mattress in a box.

Now, onto the “two” of my headline. Last year I had a foot injury that has meant wearing a very lovely pair of New Balance orthotic-type shoes for my daily walks. I have had many pairs of NB in my life, but this pair takes the cake for style: I was quite dismayed to see that it was the same style being worn by my quite lovely 70+-year-old neighbor and a tottering elderly lady who was standing in front of me in line the other day. Sigh.

As my foot health has improved, I decided to do something rash and get a somewhat stylish pair of shoes. I attempted to do so online using Zappos, Amazon and a variety of other sources. But, to my dismay, the shopping by tapping model has failed me and I’ve had to return to a real store.

Fortunately, the real store in question has been Movin’ Shoes on Park St. and the helpful services of Tim Gold. Tim has been nothing but patient and helpful and definitely knows his shoes. We have gone through what seems like the entire Movin’ Shoes inventory together—plus ordering more from suppliers. It looks, sadly, like the NB orthotic is here to stay for a bit (see below and you’ll know I’m not exaggerating on its style quotient). But I give Tim top marks for trying!

Thank you Tim for renewing my faith in the brick-and-mortar shopping model! Now please convince some supplier to make attractive shoes for people like me!

 

 

 

 

 

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Dear Jim…
Wednesday, October 14, 2015

Dear Jim…


I have had a lot of New Balance shoes in my closet. They tend to be reasonably priced, comfortable and if not stylish (!), at least durable for walking—which is my main form of exercise.

A recent purchase, unfortunately, has not met the durability standard—but I’m still wearing them, darn it, because they cost $170, which is more than I’ve ever paid for a pair of shoes.

Today I finally resorted to my standard policy of letting company presidents know when their products have failed me. Jim Davis, or more likely Jim Davis’s minion, will soon receive my love note. I have a pretty good track record with these things (thank you Dad for inspiring me and see my past OXO post for my success rate) and fingers crossed that Jim doesn’t let me down!

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Are you “better than the Gap?”
Thursday, August 4, 2011

Are you “better than the Gap?”

While watching the new movie, Crazy, Stupid Love, I couldn’t help but be struck by it’s aggressive anti-product placement for the Gap and New Balance shoes (and, also, by its very aggressive pro-product placement for Macy’s and Sbarro’s pizza). Had the Gap and New Balance turned down an opportunity to have their products oh-not-so-subtly placed in the movie?  It almost felt like these companies had forgotten to pay their protection money to the neighborhood thugs. It’s probably much more innocent than that—I guess both the Gap and New Balance are good examples of middle-aged schlumpiness. Maybe I feel protective of both because I currently have NB shoes on my feet and my favorite pair of cords came from, of course, the Gap. Sigh.

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Knowledge junkie. Raconteur.

Vicky Franchino

I love to learn about new things. And I love to tell a good story. Let’s get together and tell yours!

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